I've owned a lot of All Clad cookware for many years now, and love the way it cooks and it's durability. I'm also fortunate enough to live close to the factory and have been able to take advantage of the factory sales that they hold twice a year which has allowed me to buy these at significant discounts. At the sales they sell first quality and also factory seconds, although I've never been able to see the defects on any of the pans that I've purchased. In addition, they provide the full factory warranty on the seconds also.
I had two sauce pans that had a non-stick coating which started to peel slightly around the top edges. By slightly, I mean that the coating has peeled between an 1/8 of an inch to about a 1/4 inch in the worst spots, over about a ten year period. I contacted the company and they sent me a prepaid postage label to ship them back. A couple of weeks later, look what arrived! Two new sauce pans, along with two new lids, which I did not even send to them!
I know that you pay for this service in the purchase price, but it's nice to see that they come through.
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1 comment:
I've been on the lookout for the factory sale. I'm thinking I deserve some nice cookware, but I think I might have be reinforce my pot rack!
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